Privacy Policy

Town and County Taxis is committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Company Name: Town and County Taxis
Location: Market Harborough
Contact: [01858 405095] | [Bookings@townandcountytaxis.co.uk]

We are the data controller for any personal data you provide to us.

What Data We Collect

We may collect the following information:

Name

Phone number and email address

Pickup and drop-off locations

Booking and journey details

Payment information (we do not store full card details)

Communications with us

CCTV or dashcam footage (where fitted in vehicles)

How We Use Your Data

Your personal data is used to:

Take and manage bookings

Provide taxi and private hire services

Communicate with you about your journey

Process payments

Improve our services

Ensure safety and comply with legal and licensing requirements

Lawful Basis for Processing

We process your data based on:

Performance of a contract (providing taxi services)

Legal obligations

Legitimate business interests

Your consent (where required)

Sharing Your Data

We may share your data with:

Our drivers (only what is necessary for your journey)

Payment providers

Licensing authorities or law enforcement where legally required

We do not sell your personal data.

Data Retention

We keep personal data only as long as necessary:

Booking and payment records for legal and tax purposes

CCTV/dashcam footage for a limited period unless required for investigation

Your Rights

You have the right to access, correct, or request deletion of your personal data, object to processing, and withdraw consent where applicable. You may also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

If you have questions about this Privacy Policy or how we use your data, please contact:

Town and County Taxis
📞 01858 405095

✉️ Bookings@townandcountytaxis.co.uk